• +61 466 490 062 ( Mon-Sun Trading Hours 9am - 8pm EST Time )
  • info@vaporkings.com.au

Order & Return

Returns

All sales are final. 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange for any reason.

To be eligible for a return, your item must be unused and in the same condition that you received it in with the original packaging. 

Several types of goods are exempt from being returned. Any opened or tampered bottles cannot be returned or exchanged.

Additional non-returnable items:

Gift cards

Used Hardware

Atomizers

Coils

Worn Apparel

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, Try checking your account again. 

Then contact your credit card issuing provider, it may take some time before your refund is officially reversed.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only exchange items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@vaporkings.com.au and send your item to:

Vapor Kings

P.O BOX 320, Bankstown NSW 1885

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $40, you should consider using an express shipping service with signature on delivery or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.